Strategy is thinking ahead with a design and goal in mind. Taking control of tomorrow by thinking about it today.
When I live back in India I always had a assumption that everything is done efficiently in USA. For everyone in my country USA is a picture where all companies, government departments, business run efficiently.
But since I landed and started living here I found out that most of the Government Departments make me feel at home all the time. It takes almost the same amount of time to get things done here too. I have paid for specialized registration plated from my DMV (California DMV) since September of last year and until today I have no clue. They made me pay upfront but there is no trail, no email or any message to share the status or letting me know when I will really get it. Adding more salt to the wounds I called the DMV call center and it took 20 plus minutes for some one to pick the call and talk to me. Thankfully this person is working on it and getting it done (it seems).
Today Seth Godin wrote a wonderful post on how it becomes impossible for the rep to care about a customer call in a company where there is top down structure for customer service.
?Mark of the leader is the way he our she edifies others. Mostly we are in a habit of bringing down others most of the time. Rarely we see few who have a
Never give up because someone said it is impossible or cannot be done or you cannot do it……..What an amazing story of “When you have a WHY, facts don’t matter”.
Thanks to my friend Mr.Vikram who shared this video with me.
Anger makes you smaller, while forgiveness forces you to grow beyond what you were.