22 Jan

Leading Digital Transformation (Step 4) Communicate and Enlist volunteers

“Change happens when it is done by the people and not to the people!”

 communicate vision to enlist volunteers

Enlist Volunteers

In step 2 we talked about building a guiding coalition. Now is the time to take participation in Digital Transformation to new levels by enlisting volunteers. It is just like software moving from Alpha to a beta stage. The intent is to have more adopters who can participate, provide live feedback and become the change agents.

Raise a bigger force of people who are ready, willing and urgent to drive the Digital Transformation change. The other intent of this step is to make more co-authors of this Digital Transformation change. As more people will get engaged in the earlier stage hence they will become the true carriers of the vision and message. In order to expand use the power of communication.

Communicate Vision

The single biggest problem in communication is the illusion that it has taken place. -George Bernard Shaw

Communication seems to work best when it is direct and simple. Simple communication only comes through great clarity of thought plus courage to keep it simple. Even when this is a Digital Transformation All jargon and technical language must be avoided at any cost while you communicate vision.

Tip: If you are originally from technology background like me, this may be an area of improvement.

A picture is worth a thousand words

Well chosen words can make it memorable, even if it has to compete with hundreds of other communications for people’s attention. Always remember logic makes us think, emotion drives us to act. Emotion can also come from analogies, stories, or concrete examples that illustrate what success looks like while you communicate vision.

I am guilty of over communicating the technology infrastructure we plan to bring and invest into. Every time I did that I have seen faces in the room who leave without getting the vision of Digital Transformation.

Tip: Communicate vision in terms of business benefits and that too in a simple language that even a grandmother can understand. Analogy and examples are a great tool for that.

Metaphors have a way of holding the most truth in the least space. -Orson Scott Card

We should use all the vehicles available to communicate vision. The message should come from all different channels. Big meetings and small, memos and newsletters, formal and by the coffee machine interaction – all are effective for spreading the message. We should continue to do this repeatedly as ideas sink in deeply only after they have been heard many times. If you are a marketer, you very well understand how many impressions lead to conversion. It hardly happens with just one impression!

You and other key players should live the vision in real time. Everything that is being done by the key team should be aligned to the vision and strategy for the Digital Transformation. Even repeated attempts to communicate vision cannot help if you and your key team are not acting as per the vision and strategy. If there are any inconsistencies, those should be addressed immediately and communicated.

“Swallow your pride and always be ready to accept that you may not be right” – Your Truly

As Digital Transformation lead, I have sometimes avoided two-way communication as I was afraid of a stakeholder not adopting my vision. Over these years I have learned that two-way communication is always more powerful than one-way communication. Two-way communication may suggest sometimes that we are on the wrong course and that vision needs to be revisited. Swallowing our pride and reworking the vision or strategy is far more productive that heading off in the wrong direction or with a wrong strategy for Digital Transformation.

The more we elaborate our means of communication, the less we communicate.- J. B. Priestley

Previous Articles:

8 steps to digital transformation 

Leading Digital Transformation (Step 1) Creating Sense of Urgency 

Leading Digital Transformation (Step 2) Build a Guiding Coalition 

Leading Digital Transformation (Step 3) Develop Vision & Strategy

11 Jan

Leading Digital Transformation (Step 3) Develop Vision & Strategy

Vision and Strategy

Vision and Strategy

Once Sense of Urgency and guiding coalition has been created for Digital Transformation we need to ensure that we have vision and strategy in place. Vision & Strategy provides Why & How to ensure that the end result of Digital Transformation is successfully delivered.

Vision refers to a picture of the future with some implicit or explicit commentary on why people should strive to create that future.

Here are some of the best and widely known vision statements.

Google
Google’s mission is to organize the world’s information and make it universally accessible and useful.

Amazon.com 
Our vision is to be earth’s most customer centric company; to build a place where people can come to find and discover anything they might want to buy online.

Tesla 

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Importance of Vision:

  1. Clarifies the general direction of change to ensure that everyone is moving ion the right direction.
  2. Motivates to take action in right direction. Motivation is the most important ingredient for the success of any change.
  3. Coordinates the action of different people. It provides autonomy to Individuals and teams and while reducing conflicts.

“An ineffective vision may be worse than no vision at all”- John P. Kotter

It is very important to spend time and energy to create an effective vision. Effective Vision is imaginable, desirable, feasible, flexible, focused and can be communicated.

It is able to convey a picture of what the future will look like. It should be deeply rooted in the reality of product or service markets and also appeal and serve well to the long-term interests of enterprise stakeholders. If it is not feasible it is a pipe dream hence should consist of realistic and attainable goals. At the same time it should be general enough to allow individual initiatives and alternative responses in light of changing conditions.

If you look at example mission statements on the top you can see how easy it is to communicate and successfully explain them within five minutes. These are clear enough to provide guidance in decision-making and ensuring all projects are done in support of the vision.

Some famous quotes on Creating Vision:

“Developing a good vision is an exercise of both the head and the heart, it takes sometime, it always involves a group of people, and it is tough to do well.” – John P. Kotter

“Vision is never created in a single meeting. The activity takes months, sometimes years”  – John P. Kotter

Strategy provides both logic and first level of detail to show how a vision can be accomplished.

A good digital strategy provides a clear guidance on:

  1. Current state
  2. Competitive and Industry Analysis
  3. Roadmap that defines high-level initiatives
  4. High-level timeline
  5. Required Investment
  6. Benefits & ROI

It is important to keep in mind that even a digital transformation is just not about technology. The strategy for any digital transformation should cover the following  four areas:

  1. Technology
  2. Projects
  3. People
  4. Processes and People Enablement

Tools to build Strategy: I have tried many tools in the market but every time I have settled back with the basic tools like Excel, Word and PowerPoint.

Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world. – Joel A. Barker