• What is meaning of Digital in Digital Transformation

    This is the most common question I am asked during all my years in digital transformation. It may come in various formats, but the intent is to understand the digital transformation scope. Every digital transformation lead will have a different answer based on the state of the company’s evolution. Hence no answer can be right or wrong in my opinion. As per me, Digital is the new way of doing business and engaging with customers in this digital age. That is why a digital transformation should focus on both customers and employees in transforming the following: User Experience Business Processes Business Systems Do you agree? Please share your thoughts.

  • Leading Digital Transformation (Step 8)- Institute Change

    Articulate the connections between the new behaviors and organizational success, and develop the means to ensure leadership development and succession. Don’t manage – lead change before you have to. -Jack Welch Here are some of the things that I have seen implemented in order to solidify change that has been initiated or created due to Digital Transformation initiatives: Start a Digital enablement program Promote and adopt ROI mindset Align Digital KPI’s to Performance KPI’s in long-term Whatever else that you think can work based on the culture of your organization This is the final step on the list of 8 steps that I recommend for digital transformation in your organization.

  • Leading Digital Transformation (Step 7)- Sustain Acceleration

    At this stage, all successful digital programs already have huge momentum. Frequent small wins and the guiding coalition is working in the favor of digital transformation to move to next big and bold things that are right for the organization. At this stage the digital transformation program is already generating some clear ROI hence you can feel confident about bringing necessary changes to accelerate the program. This is the best time to change systems, structures, and policies that don’t align with the vision that you have for the organization. If you can find efficiencies in your organization this is the best time to make those moves and restructure your team.…

  • Problem Reframing

    Reframe Problems Before Solving

    I recently understood the importance of reframing the problem before looking into solutions. It helps in creating simple, effective and economical solution in far shorter time. Here are Seven practices for effective reframing of problem in few minutes that I learnt from HBR article: Establish legitimacy: It’s difficult to use reframing if you are the only person in the room who understands the matter. Share this article with your team https://hbr.org/2017/01/are-you-solving-the-right-problems Bring outsiders into the discussion: Someone who works with your team but not part of it. They will think differently and challenge the group’s thinking. People’s definition in writing: This helps in ensuring everyone have the same view and understanding…

  • Leading Digital Transformation (Step 5)- Empower and Remove Barriers

    The purpose of this stage is to overcome barriers to Digital Transformation. It is crucial to remove barriers to change, change systems or structures that pose threats to digital transformation. These barriers could be structure, skills, systems and supervisors. Three main best practices for removing barriers to change are: Educate & Engage When major changes are initiated we need to think about new behavior, skills and attitudes that are required in the new world. A good training with right kind of experience enables digital transformation in a big way. Always remember that encouraged and empowered employees make an enterprise win! Inform & Negotiate Every transformation will have it’s fair share…